Refund and Return Policy
Effective Date: December 2024
Last Updated: January 2025
At BFIT, we strive to provide high-quality fitness programs, products, and services. If you are not fully satisfied with your purchase, our Refund and Return Policy outlines the terms and conditions under which refunds, returns, and exchanges are processed.
1. General Terms
- This policy applies to all purchases made through our website, BFIT app, or in-person transactions.
- Proof of purchase is required for all refund and return requests.
- Certain items and services may be exempt from refund or return eligibility.
2. Refund Policy
A. Training Packages and Memberships
- Refunds for unused training packages or memberships are available within 7 days of purchase.
- A partial refund may be issued for cancellations made after 7 days, based on the number of sessions already attended.
- Refunds are not available for completed sessions or past-dated memberships.
B. Events and Workshops
- Refunds for event or workshop registrations are available if cancellation is requested at least 48 hours prior to the event.
- No refunds will be issued for cancellations made less than 48 hours before the event.
C. Online Training Programs
- Refunds for online programs are available if requested within 7 days of purchase and if less than 20% of the program has been accessed.
3. Return Policy
A. Merchandise (Apparel and Gear)
- Returns for physical products (e.g., clothing, gear) are accepted within 14 days of delivery if the items are:
- Unused and unworn.
- In their original packaging with tags attached.
- Accompanied by a receipt or proof of purchase.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or the return is due to our error.
B. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 7 days of delivery.
- We will arrange a replacement, exchange, or full refund at no additional cost.
4. Exchange Policy
- Exchanges are permitted for merchandise within 14 days of purchase.
- Items must meet the same eligibility criteria as returns.
- If the requested item for exchange is out of stock, we will offer store credit or a refund.
5. Non-Refundable Items
The following items are not eligible for refunds, returns, or exchanges:
- Downloadable content and digital products once accessed.
- Gift cards and promotional vouchers.
- Personalized or custom-designed merchandise.
- Services already rendered, such as completed classes or consultations.
6. Refund Process
- Refund requests can be submitted by contacting us via email or phone.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Please note that your financial institution may require additional time to process the refund.
7. How to Request a Refund or Return
- Contact Us: Email us at info@bfitdevelopment.com or call 438-996-0332 to initiate your request.
- Provide Information: Include your order number, proof of purchase, and reason for the request.
- Shipping Instructions (for Returns): If applicable, we will provide a return shipping address and guidelines.
8. Changes to the Refund and Return Policy
We reserve the right to update this policy at any time to reflect changes in our services, products, or legal requirements. The most recent version will always be available on our website.
9. Contact Us
For questions or assistance with refunds and returns, please contact:
Email: info@bfitdevelopment.com
Phone: 438-996-0332
Address: 1205 Rue Jarry Est, Montrea
Refund and Return Policy
Effective Date: December 2024
Last Updated: January 2025
At BFIT, we strive to provide high-quality fitness programs, products, and services. If you are not fully satisfied with your purchase, our Refund and Return Policy outlines the terms and conditions under which refunds, returns, and exchanges are processed.
1. General Terms
- This policy applies to all purchases made through our website, BFIT app, or in-person transactions.
- Proof of purchase is required for all refund and return requests.
- Certain items and services may be exempt from refund or return eligibility.
2. Refund Policy
A. Training Packages and Memberships
- Refunds for unused training packages or memberships are available within 7 days of purchase.
- A partial refund may be issued for cancellations made after 7 days, based on the number of sessions already attended.
- Refunds are not available for completed sessions or past-dated memberships.
B. Events and Workshops
- Refunds for event or workshop registrations are available if cancellation is requested at least 48 hours prior to the event.
- No refunds will be issued for cancellations made less than 48 hours before the event.
C. Online Training Programs
- Refunds for online programs are available if requested within 7 days of purchase and if less than 20% of the program has been accessed.
3. Return Policy
A. Merchandise (Apparel and Gear)
- Returns for physical products (e.g., clothing, gear) are accepted within 14 days of delivery if the items are:
- Unused and unworn.
- In their original packaging with tags attached.
- Accompanied by a receipt or proof of purchase.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or the return is due to our error.
B. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 7 days of delivery.
- We will arrange a replacement, exchange, or full refund at no additional cost.
4. Exchange Policy
- Exchanges are permitted for merchandise within 14 days of purchase.
- Items must meet the same eligibility criteria as returns.
- If the requested item for exchange is out of stock, we will offer store credit or a refund.
5. Non-Refundable Items
The following items are not eligible for refunds, returns, or exchanges:
- Downloadable content and digital products once accessed.
- Gift cards and promotional vouchers.
- Personalized or custom-designed merchandise.
- Services already rendered, such as completed classes or consultations.
6. Refund Process
- Refund requests can be submitted by contacting us via email or phone.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Please note that your financial institution may require additional time to process the refund.
7. How to Request a Refund or Return
- Contact Us: Email us at info@bfitdevelopment.com or call 438-996-0332 to initiate your request.
- Provide Information: Include your order number, proof of purchase, and reason for the request.
- Shipping Instructions (for Returns): If applicable, we will provide a return shipping address and guidelines.
8. Changes to the Refund and Return Policy
We reserve the right to update this policy at any time to reflect changes in our services, products, or legal requirements. The most recent version will always be available on our website.
9. Contact Us
For questions or assistance with refunds and returns, please contact:
Email: info@bfitdevelopment.com
Phone: 438-996-0332
Address: 1205 Rue Jarry Est, Montrea
